Contact Us

If you would like to contact Northern Powerhouse Developments directly please see below the correct departments for your enquiry.


Customer Service

For enquiries relating to your property purchase. Progress, purchase updates, annual rental income queries, personal usage and any other question relating to a property you have purchased with Northern Powerhouse Developments.

You may find the answer to your question in our FAQ’s below:

Do I have personal usage?

Personal usage is a clause within your agreement for lease.  Please check your agreement for lease or call NPD to confirm if personal usage is included in your agreement for lease.

What is personal usage?

Personal usage entitles the buyer to stay at the hotel where they have purchased twice a year. Each stay can be for a maximum of seven nights. One stay can be in high season and one in low seasons.

What date is high/low season?

The dates are currently 1st May – 31st October (high season) and 1st November – 30th April (low season). This is subject to change and does not include 24th December up to and including 2nd January.

How do I book personal usage?

To book your personal usage (either fill out the form below or contact the Aftercare Team)

When will I receive my U&The Collection card?

Your U&The Collection card will be sent after you have received your welcome pack. If you have not received your card, please contact the Aftercare Team.

When will I get updates about my purchase?

A publication is sent to all clients once a quarter. This is sent via email to your nominated email address. If you require this in print, please contact the Aftercare Team.


The Property Ombudsman

NPD are members of The Property Ombudsman which provides professional reassurance to all our clients and ensures we follow the guidelines and rules set out by the Trading Standards Institute.

Membership of the scheme demonstrates our commitment to professional standards; increases consumer confidence, develops staff knowledge and service standards; saves us and our customer legal fees and time and enables us to concentrate on our business.

provides a benchmark for staff to work to ensure a consistent service for customers is approved by the Trading Standards Institute for Residential Estate Agents and Residential Letting Agents is committed to promoting codes of practice that meet the core criteria of the Trading Standards Institute ensures we are working to higher professional standards than are currently required within the industry therefore setting us apart from our competition.

If you require assistance you can contact our team on the telephone number below, complete the customer service online enquiry form or use our live chat service.

Tel: +44 (0)1422 344772 – Complete customer service enquiry


Agent Sales Assistance

If you are an existing agent looking for updates on a project or a prospective agency looking to promote our property to your client base

Tel: +44 (0)1422 344772

If you are an agent requiring advice on and specific transaction please contact sales administration

Tel: +44 (0)1422 344772


General Enquiries

If you are calling for general enquiries please use the following number

Tel: +44 (0)1422 344772



If your enquiry is relating to an invoice or payment and payment terms please contact

Tel: +44 (0)1422 344772



If your enquiry relates to new, media and marketing please direct your enquiries to

Tel: +44 (0)1422 344772



Customer Service Enquiry

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